Big White Wall is passionate about making a difference. We want to provide guidance and resources to make this experience easy and helpful. Please explore our FAQs below so that you can make the Wall your own.

Big White Wall www.bigwhitewall.us is an online intervention service for people experiencing emotional distress. Big White Wall combines social networking principles with a choice of clinically informed activities to improve your emotional wellbeing. It can be accessed 24/7 and has staff (Wall Guides) who ensure the full engagement, safety and anonymity of all members. Our community consists of people who are experiencing common problems.

Big White Wall offers a range of activities that allow you to work through what's troubling you.

Be anonymous

Access an anonymous community of support available from members 24/7.

A screenshot showing new members

Share Your Issues

Join Talkabouts with members to share and discuss what's on your mind, gain support and advice - in the whole community or form your own groups or one to one chats.

A screenshot showing talkabouts

Assess yourself

Take Assessments to help you understand more about yourself.

A screenshot showing tests you can take

Creative Expression

Make a Brick to express yourself and your feelings creatively through drawing or uploading your own images.

How to create a brick

Self Improvement

Find lots of Useful Stuff - detailed information to help you understand more about how you are feeling, set goals and track progress.

A screenshot showing suggested Useful stuff

Make Friends

Make Friends anonymously so you can get and give support to others like you.

How to make friends

Take a Course

Join our guided Support courses with others to learn how to manage everything from depression and anxiety to weight-management and stopping smoking.

Our guided support courses

Anyone who is aged 18 or over.

Right now BWW is available through health insurance plans, employees and other sponsoring organizations. You can check our list of providers or ask your health provider or employer if it is available.

You can connect with the BWW community wherever and whenever you want from a mobile device simply by visiting our mobile-friendly website at bigwhitewall.us. Our website requires Internet connection and please note that some features, like our Guided Support courses, should be used on a desktop computer.

For ease of use you may want to create a shortcut to Big White Wall on your mobile device. Please find step by step instructions below.

iPhone, iPad:

Launch the Safari browser on Apple’s iOS and navigate to the website or web page you want to add to your home screen. Tap the Share button on the browser’s toolbar — that’s the rectangle with an arrow pointing upward. It’s on the bar at the top of the screen on an iPad, and on the bar at the bottom of the screen on an iPhone or iPod Touch. Tap the Add to Home Screen icon in the Share menu.

You’ll be prompted to name the shortcut before tapping the Add button. The shortcut can be dragged around and placed anywhere, including in app folders — just like a normal app icon.

Android:

Launch Chrome for Android and open the website or web page you want to pin to your home screen. Tap the menu button and tap Add to homescreen. You’ll be able to enter a name for the shortcut and then Chrome will add it to your home screen.

The icon will appear on your home screen like any other app shortcut or widget, so you can drag it around and put it wherever you like. Chrome for Android loads the website as a “web app” when you tap the icon, so it will get its own entry in the app switcher and won’t have any browser interface getting in the way.

Anything that is causing people emotional distress: This can include anxiety, stress, feeling low and depressed, feeling out of control, trauma; all of which may be triggered by life events such as the loss of a loved one, relationship breakdowns, employment related issues, financial crisis, sexuality, isolation, alcohol or drug related problems.

There is a simple process where a member can click on a 'Report' button on pages of the website to report abuse of the system, this is then escalated to a team member of BWW.

There is also a system of watchwords that signal inappropriate behavior or language use, which are immediately flagged to a Wall Guide.

The BWW Community is the main source of support as individuals share their stories and experiences and engage in conversations with other members of the community, however our Wall Guides are trained clinicians whose job is to keep our members safe and help them feel they are not alone. They are required to be proactive in responding to BWW members who are in crisis and engage with them to provide support, seek local assistance from their doctor or therapist.

A key requirement of Wall Guides work is to ensure that anonymity of members is maintained and to report any incidence of posts that may assist to reveal the real identity of a member. This requires that all comments, and all images are monitored to ensure that it conforms to BWW House Rules.

Wall Guides are required to model the behavior that Big White Wall wants members to adopt within the community. This includes being welcoming of new members, exchanging comments that are non-judgemental and respectful as well as encouraging others to express their troubles and provide assurance of a safe space.

Once you've received your member code from your health care provider, employer or other supporting agency you are ready to create your account.

Start by clicking the link in your email confirmation or by clicking the 'Join Us' and entering your code and filling out your information.

Note that as you start your page, the more information you choose to add about yourself, your needs and interests the better we'll be able to tailor your BWW to you.

Big White Wall is anonymous. This allows you the freedom to share honestly and openly. When choosing a username and profile pic (this is the image that will appear with or without your username), make sure that no one will be able to identify you from these. For example, avoid pet names, childhood nicknames or names that you may use on other networks or sites.

Wall Guides may change your username if they feel it may give away your identity. If this happens, you will be notified by an email giving you a link to a private Talkabout with a Wall Guide, where you can ask them to change it to something more memorable.

On joining you are given a default profile picture, a non-identifying image that is assigned to you and often used with your user name.

You can change your profile picture to an image of your choice by uploading an image file or picture from your desktop. To do this, go to My Home Page, and click 'Edit pic', then browse to go to the image you wish to upload from your computer. Alternatively, you can select from several block colours.

Remember that Big White Wall is anonymous and so profile photos should not identify you in any way.

To access the different sections of Big White Wall, click 'Open Menu' on the top left side of every page.

Search for information

For specific advice or support on a certain issue or topic, type one or more keywords in the search box right at the top of the page. A list of related bricks, Talkabouts, and 'Useful Stuff' articles will appear.

Search 'Useful Stuff'

You can search for articles on specific topics by selecting 'Useful Stuff' from the menu on the left side of the page. Here you can browse our information categories on the left by choosing one and clicking on it. You can narrow your search further by clicking on one of the four types of content on the right, depending on whether you are interested in taking an assessment, general information (Understand More), self-help (Moving Forward) or specific self-help exercises (Learn skills).

How do I search for another member?

To find a particular member, select 'Friends' from the menu on the left side of every page, and enter their name in the 'Search friends' box. You can then add the member as a friend or send them a message.

Members you have added as friends and who have accepted your request will display in the 'My Friends' section of your homepage.

The Wall is the heart and soul of the site where you can view each brick, see the latest and most popular bricks in a slideshow or browse the 'Featured Walls' on a specific topic. To explore the Wall:

  • Click and drag or use the arrows to navigate around the bricks.
  • To zoom in on a brick that catches your eye, click on it once.
  • To find out more details about the brick, pause, then click once again and you will be taken to the brick page, where you can view the creator and comments made on the brick.
  • To go back to the Wall, pause, then double click on the brick.

Or, you can find a blank brick to create yourself.

You can view bricks and create your own by clicking on 'The Wall' in the menu on the top left of the page. Choose a blank brick from the wall, or click the 'Create Brick' button on the top right to open the brick drawing tool. Here you have three ways to express what you want to say.

Upload a photo or image of your choice, ensuring that you or others cannot be identified from it.

  • Click on the first (landscape) image under 'Text Tools'.
  • An 'Upload Control Panel' will appear.
  • Click on the 'Browse for Images' button which will take you to photo files.
  • You can then double click on the image you would like to use. It will appear in the upload control panel bar.
  • Then click on the 'Confirm Upload' button. Your picture will now appear on the brick.

You can then change its color, blur it, crop it, turn it on its head, make it look however you want it to. Just remember not to use any identifying photos or names.

Drawing effects

These tools help you to draw words or pictures.

  • Click on the pencil icon under the 'Drawing Tools' menu.
  • You can change the color of the tools and the width of each of them by clicking on the + or - buttons.
  • You can also choose the type of drawing effect (brush/pencil/spray paint) you want.

Text effects

  • Click on the letter icon under the 'Drawing Tools' menu
  • Select your font and size for typing
  • Type in the text you want in the box that appears. To change the size of the text use the + and buttons.
  • To change the size of the text box, click on the grey triangle at the bottom right of the text box and then drag to the desired size.
  • Double click on the text box and drag to move it around.
  • To rotate your text in the box, hover the cursor (usually hand icon) over one of the grey squares at each point of the square. A circular black arrow will appear. You can now spin the text box around.
  • Change the color of the text by clicking on any color from the paint palette at the bottom left.

If you choose 'Add New Drawing Layer' each time you want to add something new, you will be able to delete the layers you no longer want. So, for example, if you have a green background as layer one, a photo as layer two and two text messages as layer three and four, you can delete just the layer you want to by highlighting the layer number and clicking delete. That way you don't lose all your hard work if you change your mind about something.

You can now save your brick, which will take you to another page with your brick preview. Here you can:

  • Give your brick a name.
  • Type in any text related to the brick. Sometimes it is an explanation of the image, a question and so on. Remember to add topics.
  • Choose to have the brick either 'Public', so your username will be displayed with the brick, or 'Private', so the brick will be posted as 'Anonymous'. When you reply to a comment on a brick that you have created anonymously your reply also comes up as anonymous.
  • Decide whether or not you want people to comment on the brick. The 'Allow Comments' box will allow you to choose by ticking or unticking it.
  • Change the status of your bricks at any time from your account page. For more information on this, go to Your Privacy.
  • If you are running low on time or inspiration, click on the save button so the brick remains on your account page and you can return to it at a later date.

When you have finished, click on 'Post Brick' to add your brick to those already making up the wall. Enjoy!

You can create a brick and gift it to a friend on Big White Wall.

You can choose to create a brick for them or send a blank brick so that person can use it to let us know how they are feeling.

Click on 'Share this Brick' and enter the member name of the person you wish to share it with.

Unless you choose to enter a message, the brick will be gifted completely anonymously.

Your friend will receive a message from Big White Wall saying a friend has created a brick for them.

Have you got issues or concerns that you want to share with others? Talkabouts (TAs) is the place to do this.

Community Talkabout

You can view and join an existing conversation by clicking 'Talkabouts' in the menu on the left, then browsing through ongoing TAs.

Or if none of the existing subjects seem to cover what you want to talk about click on the 'Start Talkabout' button and start your own.

Your subject should indicate what the TA will concentrate on. You can start a TA about a subject specific to your situation if you need objective points of view or just an empathetic ear to listen; for example, "Can anybody suggest coping strategies for anxiety?"

If you add topics to the TA in the 'Topics' bar, members who are interested in similar subjects will be more aware of the new TA.

If you feel that the subject or message might be offensive to other members, please tick "This May be Considered to be Offensive".

When you are satisfied with your TA, simply press the 'Post Talkabout' button and you are all set.

You can stay up to date with Talkabouts you are interested or involved in by opening the TA and clicking 'Watch this'. These will then display in 'My Watched Talkabouts'.

GroupTalkabout (GTA)

To invite only specific members to participate in the TA, click on the 'Make this a Group Talkabout' button which will give you the option to be viewed by invitees only.

Personal Talkabout (PTA)

To start a Personal Talkabout with a friend:

  • Go to the member's profile by searching in 'Friends' and clicking on their name.
  • Click on the 'Send Message' button and the message will be a PTA between you and your friend. PTAs are not viewed by other members, but are still visible to the BWW Team

Find your personal talkabouts by selecting 'Talkabouts' from the menu and clicking on the tab at the top of the page

PersonalTalkabout (PTA) with a Wall Guide (WG)

If you have a non-urgent problem or issue you feel unable to share in the community, you can start a PTA with a WG by clicking 'Ask a Wall Guide' at the top right corner of every page. Find your personal talkabouts by selecting 'Talkabouts' from the menu and clicking on the tab at the top of the page.

Tags or keywords which you add to your bricks and Talkabouts, make it easier for others to find content relevant to them. When others type keywords into the Big White Wall search box, your brick or TA will appear in the search alongside other content with the same tag.

There are a number of clinical tests to choose from, to help you understand how you are feeling. To take an assessment:

Click on 'Assess yourself' on the menu on the top left of the page.

Choose an assessment from the list.

When the assessment opens, select the appropriate level for each item on the list and press the 'Submit' button.

You will then be given a brief explanation of your score. So, it may suggest that you are showing signs of high stress and that you should contact your provider. Or it may suggest that your stress levels are low at the moment.

There will be links to further information that could help you understand what you are experiencing.

You will have the option to retake the assessment if you are not satisfied that you selected the correct options.

After you have taken the assessment, you can read the Useful Stuff resources on the same topic, which can help you to understand more, move forward and try specific self-help skills.

You can go back and look at your results or take the assessment when your mood feels different. To do this, go to 'Assess Yourself' and click on 'My Previous Assessments'.

Tell my story

You can choose to add your story to your public profile to tell members about yourself - just remember not to include any information that could identify you to others. To add your story, go to 'My Home Page' and click 'My Public Profile', then click 'edit' next to 'My Story'.

• What is Guided Support?

Guided Support is a collection of structured online courses available on Big White Wall. These courses last from 2-6 weeks. When you join a course, you receive an introduction which includes the number of weeks the course will last, the number of sessions per week, and what you can expect to see and do in the course. Each session contains general education about a specific topic or a self-reflection exercise. In most sessions, you will also learn a helpful skill. Each session ends with an activity using the information and skills learned in the day’s session.

Guided Support courses run regularly. If you miss one, you can join it the next time it starts.

• How can I join a Guided Support course?

You can choose a course by going to the Guided Support section of Big White Wall, available from your homepage. The Guided Support section will include all current and upcoming courses. Then, just choose the one you’d like to join.

Once the course starts, you will receive a message prompting you to log in to complete the first activity, with a weekly prompt to complete your activities until the course ends.

• Can I take more than one course at a time?

There is no limit on the number of Guided Support courses you can join, but we recommend waiting until you have completed one before starting another.

• How do I know that Guided Support courses work?

Guided Support courses are based on the most current clinical evidence that has been shown to help people cope with difficult issues or symptoms. Courses are designed to improve your coping skills and promote healthy behaviors. Taking the course with others has been shown to motivate members to complete the courses.

• Can I leave a Guided Support course if I want to?

You’re in control of what you do on Big White Wall. You can complete the activities at any time during the week. If you don’t like the course you don’t have to complete it. However, to get the full benefit, it is always best to try to complete it if you can. Some of the skills you learn may not seem helpful now, but may help you with issues that come up later.

• How can I get help with Guided Support or ask question?

Ask a Wall Guide if you have any questions about Guided Support.

You can talk to a Wall Guide at any time by clicking 'Ask a Wall Guide' on the top right of every page. You can also select 'Ask a Wall Guide' from the menu on the left side of every page. This will open a personal Talkabout between you and the Wall Guide.

To change your password:

Click on 'Account'.

Type in the current password, new password and confirm new password

Change time zone:

You can change your time zone and other personal data in 'Account'.

Change my mood:

Go to the homepage

Click on 'Change Mood' and choose one of the mood buttons.

To avoid upsetting content:

If you want to filter content to remove anything that might be deemed upsetting or offensive go to 'Account' and tick the 'Safe Filter' box.

If you have other questions or concerns, get in touch with us directly at theteam@bigwhitewall.us.